When dealing with anyone in any situation, look for the dignity of each person concerned. Preserve everyone’s dignity even if the other person does not seem interested in the same goal.
Yes, there might be an irate customer or a disgruntled employee and they are irritating you. Perhaps you wish to be respected first. Put those ideas on the back burner for something more important.
Your business must become known for respecting the people it encounters, whether client, customer or employee. In the long run, presenting consistently positive and respectful encounters will draw more customers and more hard-working and loyal employees. In addition, you are upholding the value of human life.